> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Move a Customer Between Campaigns

> Switch a customer to a different campaign, or roll them forward to the latest offer in the same programme.

You typically move customers between campaigns when:

* A campaign has ended and you want existing referrers in the next one.
* The customer's locale, segment, or status no longer matches the campaign they're in.
* A customer was enrolled in the wrong campaign by accident.

## Move to a Different Campaign

<Steps>
  <Step title="Open the profile and stop the current campaign">
    Find the customer, open the profile, scroll to the **Campaigns** table. Open the **…** menu on the current campaign and choose **Stop sharing**.

    <Frame caption="Campaign row menu">
      <img src="https://mintcdn.com/mentionme/7ucJFhHUZIK8S7SD/images/knowledge-v2/customers/move-campaigns/menu.png?fit=max&auto=format&n=7ucJFhHUZIK8S7SD&q=85&s=3c04e98e8f620357c3f6c74965b7ccfa" alt="Overflow menu showing Add a friend, Copy share link, Move to latest offer, Stop sharing" width="1728" height="788" data-path="images/knowledge-v2/customers/move-campaigns/menu.png" />
    </Frame>
  </Step>

  <Step title="Enrol in the new campaign">
    Click **Enrol in campaign** at the top of the profile. Pick the destination campaign and continue.

    <Frame caption="Stopping sharing, then enrolling in a new campaign">
      <img src="https://mintcdn.com/mentionme/7ucJFhHUZIK8S7SD/images/knowledge-v2/customers/move-campaigns/stop-then-enrol.png?fit=max&auto=format&n=7ucJFhHUZIK8S7SD&q=85&s=b5ab24e1cc8866e5f3ace6f5dbd6782e" alt="Stopping sharing on the old campaign then enrolling in a new one" width="7038" height="1696" data-path="images/knowledge-v2/customers/move-campaigns/stop-then-enrol.png" />
    </Frame>
  </Step>
</Steps>

## Roll Forward to the Latest Offer

If you only want to bump the customer to the newest version of the same programme, the campaign row menu has a shortcut.

<Steps>
  <Step title="Open the campaign menu">
    On the **Campaigns** table on the profile, open the **…** menu on the current campaign.
  </Step>

  <Step title="Choose Move to latest offer">
    A toast confirms they've been rolled forward.

    <Frame caption="Move to latest offer">
      <img src="https://mintcdn.com/mentionme/7ucJFhHUZIK8S7SD/images/knowledge-v2/customers/move-campaigns/move-to-latest.png?fit=max&auto=format&n=7ucJFhHUZIK8S7SD&q=85&s=2bf36769b32438f676d949e700120a67" alt="Clicking Move to latest offer and seeing the confirmation toast" width="4708" height="1496" data-path="images/knowledge-v2/customers/move-campaigns/move-to-latest.png" />
    </Frame>
  </Step>
</Steps>

## What Changes for the Customer

* Their existing referrals stay attached to the customer record. They aren't re-attributed to the new campaign.
* New shares from this point use the new campaign's offer, reward, and rules.
* Their **Short link** stays the same.

## See Also

<CardGroup cols={2}>
  <Card title="Link a friend" icon="users" href="/knowledge-v2/customers/common-tasks/link-a-friend">
    Same menu, different action.
  </Card>

  <Card title="Customer profile" icon="user" href="/knowledge-v2/customers/browse/customer-profile">
    Anatomy of the Campaigns table.
  </Card>
</CardGroup>
