> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Edit a Customer's Name or Short Link

> Change a customer's first name, surname, or referral short link from their profile.

A customer's name and their **short link** are both editable on the profile. Use this when a customer asks for a personalised share URL, or when their name is wrong on file.

## Edit the Name

<Steps>
  <Step title="Open the profile">
    Find the customer via the [Customers list](/knowledge-v2/customers/browse/customer-list) and open their profile.
  </Step>

  <Step title="Hover the name in the side panel">
    The pencil icon appears next to the name when you hover. Click it.

    <Frame caption="Pencil icons revealed on hover">
      <img src="https://mintcdn.com/mentionme/7ucJFhHUZIK8S7SD/images/knowledge-v2/customers/edit/hover-pencils.png?fit=max&auto=format&n=7ucJFhHUZIK8S7SD&q=85&s=2942ae2935bd8e04714538050d74d471" alt="Side panel with hover-revealed pencil icons next to the customer's name and short link" width="768" height="1208" data-path="images/knowledge-v2/customers/edit/hover-pencils.png" />
    </Frame>
  </Step>

  <Step title="Update and save">
    Edit the **First name** and **Surname** fields, then save. The change applies immediately.

    <Frame caption="Edit name form">
      <img src="https://mintcdn.com/mentionme/7ucJFhHUZIK8S7SD/images/knowledge-v2/customers/edit/name-form.png?fit=max&auto=format&n=7ucJFhHUZIK8S7SD&q=85&s=1a9e0f2e464503c71f01626f94762199" alt="Inline form with First name and Surname fields and a Save button" width="812" height="624" data-path="images/knowledge-v2/customers/edit/name-form.png" />
    </Frame>
  </Step>
</Steps>

## Edit the Short Link

A customer's short link is the personalised URL that goes out on their share emails and social posts. It defaults to a random suffix.

<Steps>
  <Step title="Hover the short link in the side panel">
    The pencil icon appears next to the short link when you hover. Click it.
  </Step>

  <Step title="Type the new suffix">
    Only the suffix is editable. The domain is fixed.

    <Frame caption="Edit short link form">
      <img src="https://mintcdn.com/mentionme/7ucJFhHUZIK8S7SD/images/knowledge-v2/customers/edit/shortlink-form.png?fit=max&auto=format&n=7ucJFhHUZIK8S7SD&q=85&s=b0ff1d4d5e7bf8ec0e9bc35905d22339" alt="Inline form editing only the suffix of the short link, with a Save button" width="812" height="468" data-path="images/knowledge-v2/customers/edit/shortlink-form.png" />
    </Frame>
  </Step>

  <Step title="Save">
    The new short link applies to all future shares. Old links that have already been sent out continue to work.
  </Step>
</Steps>

<Note>
  Short links must be unique within your account. If you pick a suffix that's already in use, Mention Me rejects the change and asks for a different one.
</Note>

## Email Address

Email addresses can't be changed from the profile. If a customer signed up with the wrong email, ask them to sign up again with the correct one, or [enrol them manually](/knowledge-v2/customers/common-tasks/enrol-a-customer) using the right address.