> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Delete Customer Data

> Permanently remove a customer's personal data from Mention Me, individually or in bulk.

Use this when you need to fulfil a GDPR or equivalent erasure request. Mention Me supports three paths: from the UI for one customer, via CSV upload for many, or via SFTP for an automated feed.

<Warning>
  Purging is permanent. The customer's email is replaced with **Purged email**, their referral activity is anonymised, and rewards in flight are cancelled. There is no undo.
</Warning>

## One Customer, from the UI

<Steps>
  <Step title="Find the customer">
    Search the [Customers list](/knowledge-v2/customers/browse/customer-list).
  </Step>

  <Step title="Open Purge data">
    Two ways:

    * From the list, click the row **…** menu and choose **Purge data**.
    * From the profile, click **…** next to **Enrol in campaign** and choose **Purge data**.

    <Frame caption="Row menu with Purge data">
      <img src="https://mintcdn.com/mentionme/7ucJFhHUZIK8S7SD/images/knowledge-v2/customers/delete/row-menu.png?fit=max&auto=format&n=7ucJFhHUZIK8S7SD&q=85&s=620987b945f17aab74028151f1a43f45" alt="Row overflow menu showing View profile, Enrol in campaign, Purge data" width="1248" height="608" data-path="images/knowledge-v2/customers/delete/row-menu.png" />
    </Frame>
  </Step>

  <Step title="Confirm">
    The customer is purged immediately and the row leaves the list.

    <Frame caption="Confirm and purge">
      <img src="https://mintcdn.com/mentionme/7ucJFhHUZIK8S7SD/images/knowledge-v2/customers/delete/confirm.png?fit=max&auto=format&n=7ucJFhHUZIK8S7SD&q=85&s=ae1f9ccf5939482df149ae21f479dc4e" alt="Clicking Purge data, confirming, and seeing the row disappear from the list" width="7038" height="1496" data-path="images/knowledge-v2/customers/delete/confirm.png" />
    </Frame>
  </Step>
</Steps>

## Many Customers, via CSV

For a list of customers, use [Upload a CSV](/knowledge-v2/data/uploads) with the **Existing customers** type and the suppression flow. See the uploads guide for the file format and the validation step.

## Automated, via SFTP

If you've got SFTP set up with us, drop a purge CSV in the agreed folder using the format in **Settings & Tools > Integration Instructions > Sending Data via SFTP > Purge Customers**. We process the file and purge the listed users on receipt.

If you don't have SFTP set up yet, talk to your CSM about provisioning it.

## See Also

<CardGroup cols={2}>
  <Card title="Block a customer" icon="shield-xmark" href="/knowledge-v2/customers/common-tasks/block-customer">
    Stops sharing without deleting data.
  </Card>

  <Card title="Upload a CSV" icon="upload" href="/knowledge-v2/data/uploads">
    The bulk path for many customers.
  </Card>
</CardGroup>
