> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Manage Feeds

> Inbound and outbound SFTP folders: naming, encryption, status, and adding feeds after setup.

> [!NOTE]
>
> This page is visible to organisation **admins** only. If you
> see **You do not have permission to view this page**, ask an
> admin to make the change, or to invite you with the Admin role.

Each feed is a folder on the Mention Me SFTP server.

* **Inbound** feeds are for files you send to Mention Me, such as customer or order data.
* **Outbound** feeds are for reports Mention Me sends to you.

> [!NOTE]
>
> Setting up SFTP for the first time? Add your feeds in the setup flow on **Data
> feeds**. See [How to Set Up Data
> Feeds](https://docs.mention-me.com/knowledge-app/settings/integrations/data-feeds.md).

## Feed Details

![Add inbound feed dialog with Name, Description and Mark this feed as
encrypted turned
on](https://mintcdn.com/mentionme/wdhAZVZcU1AoWwYx/images/knowledge-app/settings/integrations/add-inbound-feed.png?fit=max\&auto=format\&n=wdhAZVZcU1AoWwYx\&q=85\&s=d6ad42e01115beaa6b335456ea8d8245)

The Add inbound feed dialog, with the feed marked as encrypted.

* **Name**: the folder name on the SFTP server, for example `customer_orders`. At least 3 characters, using lowercase letters, numbers and underscores only. Each name must be unique across your feeds.
* **Description**: what the feed is for, up to 255 characters.
* **Mark this feed as encrypted**: turn on if files should be PGP-encrypted. See [Encrypted Feeds](#encrypted-feeds).

## Add a Feed After Setup

**1. Open Feeds Setup**

Go to **Settings > Integrations & data > Data feeds**.

**2. Add the Feed**

Click **Add feed**, then choose **Inbound feed** or **Outbound feed**. Fill
in the feed details and click **Create feed**.

**3. Wait for the Feed to Be Set Up**

The new feed shows **Pending setup** while Mention Me creates the folder on
the SFTP server. This can take up to
**two working days**. It changes to **Active** when it's ready to transfer
files.

## Encrypted Feeds

Only feeds marked as encrypted need a key. Feeds that aren't encrypted send and receive files as they are.

When you mark a feed as encrypted, you must also give it a PGP key. Create the feed first, then add its key. See [How to Manage Encryption Keys](https://docs.mention-me.com/knowledge-app/settings/integrations/encryption-keys.md).

* **Inbound**: generate a key, then encrypt the files you send with its public key. A feed uses its own key, or your default inbound key if it has none.
* **Outbound**: import your own PGP public key, and Mention Me encrypts reports with it. An encrypted outbound feed sends nothing until it has its own key or a default outbound key.

## View Your Feeds

**Data feeds** lists every feed with its direction, status and encryption. Use the search box or the **Direction** filter to narrow the list. Use the column picker to choose which columns show.

Select a feed's file count to see the files in that folder.

If a feed can't transfer files because SSH access or an encryption key is missing, the page shows a **Finish setting up** card. Click **Finish setup** to go to the next step.

## See Also

> [card] [How to Set Up Data Feeds](https://docs.mention-me.com/knowledge-app/settings/integrations/data-feeds.md)
>
> The first-time setup flow and what to expect.

> [card] [SFTP Data Formats](https://docs.mention-me.com/developer-docs/integration/mention-me/sftp-data-formats.md)
>
> File formats for inbound and outbound feeds.


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