> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Import Existing Customers from Shopify

> Pull existing buyers from a connected Shopify store, choosing an order-date window, instead of uploading a CSV.

<Note>
  **Early access.** Importing existing customers from Shopify is available when
  the Shopify backfill feature is on for your account. If you only see **Upload
  a CSV**, this is not on yet.
</Note>

Use this when a Shopify store is already [connected](/knowledge-app/integrations/shopify/connect) and you want Mention Me to treat existing buyers as known customers, without a CSV. The import runs in the background from **Settings > Uploads**.

<Frame caption="Import from Shopify, with stores selected, Last year as the order-date window, and Start import.">
  <img
    src="https://mintcdn.com/mentionme/Ty9A_E2HdZ0xj4QZ/images/knowledge-app/integrations/shopify/import-from-shopify.png?fit=max&auto=format&n=Ty9A_E2HdZ0xj4QZ&q=85&s=3ee8b1c02dd009f3f0742a8d06874f19"
    alt="Import from Shopify with two stores ticked and Last year
selected"
    width="1644"
    height="976"
    data-path="images/knowledge-app/integrations/shopify/import-from-shopify.png"
  />
</Frame>

For a CSV instead, see [How to Upload a CSV](/knowledge-app/data/uploads).

## Before You Start

* At least one Shopify store is connected
* You are a merchant admin
* You know how far back you want to import. **Last year** is the recommended default

If you have several stores, you pick which ones to include before you start.

## Start the Import

<Steps>
  <Step title="Open a New Upload">
    Go to **Settings > Uploads** and click **New upload**. Choose **Existing customers**.
  </Step>

  <Step title="Choose Import from Shopify">
    Switch the source from **Upload a CSV** to **Import from Shopify**.
  </Step>

  <Step title="Pick Stores, If You Have More Than One">
    If several stores are connected, tick the ones to import from. A single connected store is used automatically.
  </Step>

  <Step title="Set the Order-Date Window">
    Choose how far back to look at orders:

    | Window                      | Use when                               |
    | --------------------------- | -------------------------------------- |
    | **Last year (recommended)** | You want the default one-year window   |
    | **Last 6 months**           | A shorter recent history is enough     |
    | **Last 3 months**           | You only need the most recent buyers   |
    | **Custom range**            | You need a specific start and end date |

    <Frame caption="The order date range menu, with Last year, Last 6 months, Last 3 months, and Custom range.">
      <img src="https://mintcdn.com/mentionme/Ty9A_E2HdZ0xj4QZ/images/knowledge-app/integrations/shopify/import-date-window.png?fit=max&auto=format&n=Ty9A_E2HdZ0xj4QZ&q=85&s=b13044c08bbe899355f157ac6c50f290" alt="Order date range dropdown open on Last 6 months" width="804" height="498" data-path="images/knowledge-app/integrations/shopify/import-date-window.png" />
    </Frame>
  </Step>

  <Step title="Start the Import">
    Confirm and start. The job runs in the background. You can leave the page.
  </Step>
</Steps>

## Watch Previous Imports

The **Previous imports** list on the same page shows each run: store, order-date window, status, and counts. Filter by **All**, **Processing**, **Complete**, or **Failed**, and refresh if a run is still going.

## Common Issues

<AccordionGroup>
  <Accordion title="I cannot see Import from Shopify">
    This is early access. If the source toggle is missing, the feature is not on
    for your account, or no Shopify store is connected yet.
  </Accordion>

  <Accordion title="The import sits on Processing">
    Large stores take a while. Leave it running and refresh the list later. If
    it fails, check the row and try again with a shorter window.
  </Accordion>

  <Accordion title="I picked the wrong window">
    Start another import with the dates you need. Previous runs stay in the
    list; they are not undone.
  </Accordion>
</AccordionGroup>

## See Also

<CardGroup cols={2}>
  <Card title="How to Connect Shopify" icon="link" href="/knowledge-app/integrations/shopify/connect">
    Connect the store before you import.
  </Card>

  <Card title="How to Upload a CSV" icon="upload" href="/knowledge-app/data/uploads">
    The CSV path for the same Existing customers upload.
  </Card>

  <Card title="Understanding Shopify in Mention Me" icon="shopify" href="/knowledge-app/integrations/shopify/overview">
    What else the Shopify connection is for.
  </Card>
</CardGroup>