> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Connect a Reward Automation Provider

> Add and edit credentials for GiftCloud, Love2shop, SAP Commerce Cloud, Runa, Fanatics, or Recharge from Settings > Integrations.

Use this to connect a provider from **Settings > Integrations**. For what reward automation is and what you can do once connected, see [Understanding Reward Automation](/knowledge-app/integrations/reward-automation/overview).

## Connect a Provider

<Steps>
  <Step title="Open Reward Automation">
    Go to **Settings > Integrations** and scroll to **Reward automation**. You can also land here from a campaign's Rewards section via **Set up provider**.
  </Step>

  <Step title="Choose Connect or Manage">
    On a provider with no connections, click **Connect**. On a provider that already has connections, click **Manage**, then **Add another**.
  </Step>

  <Step title="Enter Credentials">
    Fill in the fields for that provider. Use the tabs below for the exact list. Secret fields are only sent when you type them.

    <Frame caption="The Connect GiftCloud dialog, with name, username, and password.">
      <img src="https://mintcdn.com/mentionme/Ty9A_E2HdZ0xj4QZ/images/knowledge-app/integrations/reward-automation/connect-dialog.png?fit=max&auto=format&n=Ty9A_E2HdZ0xj4QZ&q=85&s=6a47331f474f54af90754b2d69cf0a2f" alt="Connect GiftCloud dialog filled with a name, username, and password" width="1154" height="1011" data-path="images/knowledge-app/integrations/reward-automation/connect-dialog.png" />
    </Frame>
  </Step>

  <Step title="Save">
    Submit the dialog. The card stays on the directory; it does not list each connection. Open **Manage** to see them.
  </Step>
</Steps>

<Frame caption="The GiftCloud manage sheet, with two connections and Add another.">
  <img src="https://mintcdn.com/mentionme/Ty9A_E2HdZ0xj4QZ/images/knowledge-app/integrations/reward-automation/manage-sheet.png?fit=max&auto=format&n=Ty9A_E2HdZ0xj4QZ&q=85&s=11756b80f5f04c4299fa3390581326ad" alt="GiftCloud connections for Cyberdyne and Genisys, with Edit and Add another" width="830" height="1272" data-path="images/knowledge-app/integrations/reward-automation/manage-sheet.png" />
</Frame>

## Credentials by Provider

The dialog is the same for every provider. Only the fields change.

<Tabs>
  <Tab title="Recharge">
    Push referrer-reward Shopify discount codes into a customer's Recharge account automatically.

    | Field        | Secret |
    | ------------ | ------ |
    | Access token | Yes    |

    Create the token in the Recharge Portal, with write access to discounts. See [Connecting Recharge](/knowledge-app/integrations/reward-automation/recharge) for the full steps, the exact scopes needed, and what does and doesn't sync.
  </Tab>

  <Tab title="Runa">
    Issue digital gift card rewards via Runa.

    | Field   | Secret |
    | ------- | ------ |
    | API key | Yes    |

    Create the API key in Runa first. The canonical provider-side steps are in [Runa](/knowledge/integrations/reviews-rewards/runa). After you save the key here, you still send product codes (and a redemption template, if you use one) to your Mention Me contact so rewards can be issued.
  </Tab>

  <Tab title="GiftCloud">
    Issue gift card rewards via GiftCloud.

    | Field    | Secret |
    | -------- | ------ |
    | Username | No     |
    | Password | Yes    |

    Agree denominations and territories with GiftCloud first. Their team supplies the username and password. After you save credentials here, send GiftCloud Campaign ID(s) to your Mention Me contact. The provider-side detail is in [Giftcloud](/knowledge/integrations/reviews-rewards/giftcloud).
  </Tab>

  <Tab title="Love2shop">
    Issue Love2shop gift card and voucher rewards.

    | Field            | Secret |
    | ---------------- | ------ |
    | Client ID        | No     |
    | Client secret    | Yes    |
    | Account ID       | No     |
    | Subscription key | Yes    |

    Request these values from your Love2shop representative. Rotation and the rest of the provider-side setup are in [Love2Shop](/knowledge/integrations/reviews-rewards/love2shop).
  </Tab>

  <Tab title="Fanatics (FanCash)">
    Issue FanCash rewards via Fanatics.

    | Field         | Secret                             |
    | ------------- | ---------------------------------- |
    | Client ID     | No                                 |
    | Client secret | Yes                                |
    | Environment   | No. Production, QC, or Development |

    There is no separate Classic setup article for Fanatics. Use the credentials Fanatics gave you, and pick the environment that matches that set.
  </Tab>

  <Tab title="SAP Commerce Cloud">
    Issue rewards through SAP Commerce Cloud.

    | Field            | Secret |
    | ---------------- | ------ |
    | Access token URL | No     |
    | Client ID        | No     |
    | Client secret    | Yes    |

    There is no separate Classic setup article for SAP Commerce Cloud. The access token URL is the OAuth token endpoint for your SAP Commerce Cloud instance.
  </Tab>
</Tabs>

## Common Issues

<AccordionGroup>
  <Accordion title="Connect is disabled">
    Only merchant admins can add or edit providers. Other roles can see the cards.
  </Accordion>

  <Accordion title="I need to remove a connection">
    For most providers there is no delete - leave the credentials in place and stop using that connection on rewards. If a secret has leaked, edit the connection and replace the secret. Recharge is the exception: see [Connecting Recharge](/knowledge-app/integrations/reward-automation/recharge#disconnect).
  </Accordion>

  <Accordion title="The save fails">
    Mention Me validates the credentials against the provider. Check each field, including the environment on Fanatics and the token URL on SAP Commerce Cloud, then try again.
  </Accordion>
</AccordionGroup>

## See Also

<CardGroup cols={2}>
  <Card title="Understanding Reward Automation" icon="puzzle-piece" href="/knowledge-app/integrations/reward-automation/overview">
    What reward automation is, and what you can do once connected.
  </Card>

  <Card title="Connecting Recharge" icon="arrows-rotate" href="/knowledge-app/integrations/reward-automation/recharge">
    Create the API token, what syncs, and Recharge-specific troubleshooting.
  </Card>

  <Card title="Understanding Rewards and Vouchers" icon="ticket" href="/knowledge-app/concepts/rewards-and-vouchers">
    How reward automation fulfils a campaign reward.
  </Card>

  <Card title="Rewards" icon="gift" href="/knowledge-app/referral/campaigns/brand-referral/rewards">
    Point a campaign reward at a connected provider.
  </Card>
</CardGroup>
