> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Get Help and Contact Support

> Where to find answers, check for incidents, and raise a support request with the Mention Me support team.

Most questions are answered in these docs, so start here. If you can't find what you need, contact our support team.

<CardGroup cols={2}>
  <Card title="Search the Guides" icon="magnifying-glass">
    Use the search bar at the top of any page, or ask the assistant a question in your own words. It answers from these docs.
  </Card>

  <Card title="Check the Status Page" icon="signal" href="https://status.mention-me.com">
    See whether there is a known incident before you raise a request.
  </Card>

  <Card title="Contact Support" icon="headset" href="https://help.mention-me.com/hc/en-gb/requests/new">
    Can't find an answer? Send a request to our support team.
  </Card>

  <Card title="Send Feedback" icon="message">
    In Mention Me, choose **Help**, then **Send feedback**. Feedback goes to our product team, not support.
  </Card>
</CardGroup>

## What to Include in a Request

The more we know up front, the faster we can help. Include:

* Your brand name
* A link to the page where the problem happened
* What you did, what you expected, and what happened instead
* Screenshots or a screen recording, if you can

## Feedback or a Request?

Use **Send feedback** to tell us what would make Mention Me better. We read every message, but we don't reply to each one.

Use a support request for anything that needs an answer or a fix, such as a question about your account, a problem with tracking, or something that isn't working.