> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Use Secure Files

> Upload and manage files securely between Mention Me and your team.

Use **Settings > Secure files** whenever you need to share sensitive files with Mention Me, such as customer data extracts, without sending them by email. Reports Mention Me sends you appear here too.

Everyone in the organisation can open and download files. Uploading and deleting is limited to organisation **admins**.

<Frame caption="The Secure files page, showing the file list and the Upload files button.">
  <img
    src="https://mintcdn.com/mentionme/Ty9A_E2HdZ0xj4QZ/images/knowledge-app/data/ui/secure-file-sharing-downloadable.png?fit=max&auto=format&n=Ty9A_E2HdZ0xj4QZ&q=85&s=a4f0709fcd334bcf5bee1b9334bdd6f3"
    alt="The Secure files page with a file list and the Upload files
button"
    width="2908"
    height="1344"
    data-path="images/knowledge-app/data/ui/secure-file-sharing-downloadable.png"
  />
</Frame>

<Warning>
  Files are listed on this page for **2 weeks**. A direct link keeps working for
  **30 days**. After that, the file is no longer available.
</Warning>

For the Classic transfer screen, see [How to Send Data Securely](/knowledge/security/data-management/send-data-securely#access-secure-document-transfer).

## Upload a File

<Steps>
  <Step title="Start a New Upload">
    Click **Upload files**. Only admins see this action.
  </Step>

  <Step title="Select Files">
    Drop files onto **Drop files here, or click to browse**. Each file can be up
    to 500 MB. Allowed types include csv, txt, doc, docx, xls, xlsx, pptx, pdf,
    zip, json, gif, jpeg, jpg, png, and svg.
  </Step>

  <Step title="Add a Description">
    Optionally fill in **Description**. The placeholder is **What are these
    files for?** If you leave it empty, the filename is used instead.
  </Step>

  <Step title="Upload">
    Click **Upload** for the queued files. Each file is scanned before the
    download link appears. That check takes about 30 seconds. You will see
    **Checking this file, it will be ready to download shortly** while it runs.
  </Step>
</Steps>

Once the scan completes, the file becomes a downloadable link. Your teammates and Mention Me staff can also access files in this shared space.

To share a file, copy its URL from the row actions. You will see **File link copied to clipboard**.

## Delete a File

Only admins can delete.

<Steps>
  <Step title="Find the File">Locate the file in the list.</Step>

  <Step title="Delete">
    Click **Delete**, then confirm. Deleting a file is not reversible.
  </Step>
</Steps>

If there are no files yet, you will see **No secure files yet**.

## See Also

<CardGroup cols={2}>
  <Card title="How to Upload a CSV" icon="file-csv" href="/knowledge-app/data/uploads">
    Bulk-import customer data via CSV to suppress existing customers or enrol
    them into a referral offer.
  </Card>

  <Card title="How to Set Up Data Feeds" icon="network-wired" href="/knowledge-app/settings/integrations/data-feeds">
    Recurring SFTP folders for larger or automated file movement.
  </Card>

  <Card title="How to Send Data Securely" icon="lock" href="/knowledge/security/data-management/send-data-securely">
    Classic documentation for secure document transfer.
  </Card>
</CardGroup>