> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customers

> Browse every customer, action approvals, and enrol new people into your programme.

<Note>
  **Early access.** This section documents Customers in **Mention Me**,
  currently available as a beta. If you see a "Customers beta" banner on the
  Customers pages in Classic, click the call-to-action to try it. For Classic
  docs, see [Understanding the Customers
  Section](/knowledge/admin/customers-section).
</Note>

Customers is where you find a single person, see what they've done in your programme, and take action on them. It's also where reward approvals and fraud reviews live, so day-to-day operational work tends to land here.

<Frame caption="The Customers landing page">
  <img
    src="https://mintcdn.com/mentionme/Ty9A_E2HdZ0xj4QZ/images/knowledge-app/customers/overview/landing-hero.png?fit=max&auto=format&n=Ty9A_E2HdZ0xj4QZ&q=85&s=d5423eaf5ebc9ca70f3196c350a802dd"
    alt="The Customers landing page with the Needs attention and Pending Rewards
panels populated"
    width="2410"
    height="888"
    data-path="images/knowledge-app/customers/overview/landing-hero.png"
  />
</Frame>

## Three Things You Do Here

<CardGroup cols={3}>
  <Card title="Browse and search" icon="users" href="/knowledge-app/customers/browse/customer-list">
    Find any customer by name, email, customer ID, or share link. Open their
    profile to see every interaction.
  </Card>

  <Card title="Action approvals" icon="circle-check" href="/knowledge-app/customers/pending-rewards">
    Clear the Pending Rewards queue and review anything flagged for fraud before
    it ages out.
  </Card>

  <Card title="Enrol customers" icon="user-plus" href="/knowledge-app/customers/common-tasks/enrol-a-customer">
    Add one customer by hand, or [upload a CSV](/knowledge-app/data/uploads)
    when you have a list.
  </Card>
</CardGroup>

## Key Concepts

* **Automatic enrolment**. By default, customers are enrolled into your programme immediately after purchase. See [Understanding Automatic Enrolment at Post-Purchase](/knowledge-app/customers/understanding-automatic-enrolment).
* **Referrer**. A customer who has shared your programme with at least one friend.
* **Referee**. A customer who arrived through someone else's share link.
* **Paying vs non-paying**. Paying customers have a confirmed purchase on file.
* **Signal**. An automatic flag on a customer's profile (for example "suspicious activity"). Signals appear as a banner on the profile and as a "Needs attention" entry on the landing page.
* **Insights**. A short AI summary on each profile explaining who this customer is and what they've been doing. Useful as a starting point before you dig into the activity timeline.

## What's on the Landing Page

* **Actions** card. Shortcuts to the three most common jobs: review attention, upload, enrol.
* **Needs attention** panel. Up to three customers with an open signal. Click **Review all** for the full list.
* **Pending Rewards** panel. Up to three rewards waiting on approval. Click **Review all** for the queue.
* **Customer table**. Every customer in your account, with filter, search, and role columns. Pagination at the bottom.
* **Customer settings** (gear icon, top right). Opens the [data retention and reactivation rules](/knowledge-app/customers/customer-settings).

## Sub-Sections

* [**Pending Rewards**](/knowledge-app/customers/pending-rewards). Queue of rewards awaiting manual approval.
* [**Fraud Review**](/knowledge-app/customers/fraud-review). Queue of referrals flagged as suspicious.

Stuck on a specific flow? Try [common tasks](/knowledge-app/customers/common-tasks/enrol-a-customer) or [troubleshooting](/knowledge-app/customers/troubleshooting).