> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Resend a Customer's Reward Email

> Resend a reward email to a customer directly from their profile if they can't find it.

If a customer can't find their reward email, resend it directly from their profile rather than asking them to search their inbox again.

<Note>
  Only delivered emails show a **View email** link. Bounced, suppressed, or unsent emails won't have one.
</Note>

<Tip>
  Before resending, remind the customer to check their spam or junk folder first. It's often already there.
</Tip>

<Steps>
  <Step title="Open the customer's profile">
    Find them via the [Customers list](/knowledge-app/customers/browse/customer-list) and open the profile.
  </Step>

  <Step title="Find the email">
    Scroll to the **Activity** feed and locate the email you want to resend, then click **View email**.

    <Frame caption="A delivered email in the Activity feed, with the View email link.">
      <img src="https://mintcdn.com/mentionme/Ty9A_E2HdZ0xj4QZ/images/knowledge-app/customers/resend-email/view-email.png?fit=max&auto=format&n=Ty9A_E2HdZ0xj4QZ&q=85&s=4157fee251ec29c1c343fa8d9d1d94a2" alt="Activity feed showing a delivered email with a View email link" width="1688" height="388" data-path="images/knowledge-app/customers/resend-email/view-email.png" />
    </Frame>
  </Step>

  <Step title="Click Resend email">
    In the email preview panel, click **Resend email**.

    <Frame caption="The email preview panel, with the Resend email button.">
      <img src="https://mintcdn.com/mentionme/Ty9A_E2HdZ0xj4QZ/images/knowledge-app/customers/resend-email/resend-button.png?fit=max&auto=format&n=Ty9A_E2HdZ0xj4QZ&q=85&s=b2dc1fd7dc4dec337f3a55f3e7012705" alt="Email preview panel with a Resend email button" width="878" height="1782" data-path="images/knowledge-app/customers/resend-email/resend-button.png" />
    </Frame>

    A toast confirms it's been resent, and the timestamp updates to show it was just sent.
  </Step>
</Steps>

## See Also

<CardGroup cols={2}>
  <Card title="Find a Reward Code" icon="key" href="/knowledge-app/customers/common-tasks/find-reward-code">
    Reveal a customer's reward code directly from their profile if they can't find it in their fulfilment email.
  </Card>

  <Card title="Reissue a Coupon Code" icon="ticket" href="/knowledge-app/customers/common-tasks/reissue-coupon-code">
    Swap an expired, barred, or fully used coupon for a fresh code instead.
  </Card>
</CardGroup>