> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Find a Customer

> Search for any customer by name, email, referral code or order ID from anywhere in the app.

Customer search lives in the app's search palette, so you can jump to a customer from any page without going back to the Customers list first.

![Search palette in Customers mode showing a matching customer with their email and role](https://mintcdn.com/mentionme/fJ9L91i1eJp4McDX/images/knowledge-app/customers/find/command-palette.png?fit=max\&auto=format\&n=fJ9L91i1eJp4McDX\&q=85\&s=314ea8f92b1b8364cf800151a8f0a49b)

Searching for a customer with ⌘K

## Steps

**1. Open search**

Press **⌘K** (**Ctrl+K** on Windows) from any page, or click **Search or jump to…** at the top of the sidebar.

**2. Type what you know**

Search by **name**, **email**, **customer ID**, **referral code** or **order ID**. Customers appear once you've typed two characters. Each result shows the customer's name, email, and whether they're a referrer or referee.

To search customers only, choose **Find customer**, or open search from a profile (see below).

**3. Open the customer**

If your search is an exact match, such as a complete email address or customer ID, that customer is shown first and already selected. Press **Enter** to open their profile.

Otherwise, use the arrow keys or click a result. Press **⌘ Enter** to open it in a new tab. If there are more results than fit, **See all in Customers** opens the full list with your search applied.

## From a Customer's Profile

On a profile, click **Find another customer** at the top right, or press **/**, to go straight to customer search. It's the quickest way to move from one customer to the next.

![Profile top row with Find another customer and its / shortcut](https://mintcdn.com/mentionme/fJ9L91i1eJp4McDX/images/knowledge-app/customers/find/profile-trigger.png?fit=max\&auto=format\&n=fJ9L91i1eJp4McDX\&q=85\&s=caa7967e65c0cf6d1e14929f36f6d1cb)

Find another customer on a profile

When you open a profile from [Pending Rewards](https://docs.mention-me.com/knowledge-app/customers/pending-rewards.md) or [Fraud Review](https://docs.mention-me.com/knowledge-app/customers/fraud-review.md), this spot shows the queue's previous and next controls instead.

## When You Can't Find Someone

* **Purged customers** can't be found by their old email.
* **A different email**. The email on file may not be the one you're searching with. Try their name, customer ID, or an order ID.

See [Troubleshooting](https://docs.mention-me.com/knowledge-app/customers/troubleshooting.md) for more.

## See Also

> **[Customer list](https://docs.mention-me.com/knowledge-app/customers/browse/customer-list.md)**
>
> Browse and filter every customer.

> **[Customer profile](https://docs.mention-me.com/knowledge-app/customers/browse/customer-profile.md)**
>
> What you see once you open a customer.


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