> ## Documentation Index > Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt > Use this file to discover all available pages before exploring further. # Understanding Rewards and Vouchers > How rewards are defined and fulfilled, how vouchers and batches keep them stocked, and where reward automation and standalone rewards fit. A **reward** is the incentive promised for a successful referral: a type, an amount, a fulfilment method, and any approval requirements. Brand referral pairs two of them, one for the referrer and one for the referee. An incentivised product-referral campaign carries a single reward of its own, and a non-incentivised one carries none. ## How Rewards Are Fulfilled The fulfilment method decides how the promised incentive actually reaches the customer. The two common routes are: * **Vouchers**, drawn from batches of codes you supply. * **Reward automation**, where a third-party provider fulfils the reward on your behalf. A reward can also require approval before it is fulfilled, which is where the review queues come in; see [Understanding Fraud and Fraud Controls](/knowledge-app/concepts/fraud-and-gaming). ## Vouchers and Batches A voucher is a discount code issued to a customer as their reward. Vouchers come from a **batch**: a set of codes uploaded together and drawn down as rewards are issued. Because batches deplete, stock health is tracked per batch and per campaign: running low, expiring, or none left. A campaign whose batch runs dry cannot fulfil its promise, so the campaigns list surfaces voucher health, and the Rewards page in Settings holds the low-stock alert thresholds for referrer and referee vouchers. ## Reward Automation Reward automation hands fulfilment to an integrated provider, useful for gift cards and incentives you do not issue yourself. Each fulfilment method of this kind maps to a provider that must be connected before use; the providers appear as cards in the Reward automation section of **Settings > Integrations**, and one provider can hold several connections. See [Understanding Reward Automation](/knowledge-app/integrations/reward-automation/overview). ## Standalone Rewards A standalone reward is set up on its own rather than as a campaign's referrer or referee reward, with its own voucher batches. Standalone rewards are still configured in Classic; Mention Me owns only the low-stock alert thresholds for their shared batches, on the Rewards settings page. ## Drive Actions A drive action is a reward earned for a non-purchase action you want to encourage, such as leaving a review. Drive actions are reviewed through the same approvals stream as referral rewards, so they appear in the same queues. ## See Also Set the incentives for the referrer and the referee: reward type, value, fulfilment, validity and more. Approve or decline referral rewards that need a manual decision. How referral abuse is scored and reviewed, and how fraud controls differ from fraud. The two campaign types, and how incentivised and non-incentivised product referral differ. Add GiftCloud, Love2shop, SAP Commerce Cloud, Runa, Fanatics, or Recharge from Settings.